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EnvĂ­os

What is the shipping and delivery time?
The preparation time depends on the type of music box: customizations, tune, etc... Normally is 1-2 working days for non customize boxes and 2-4 working days for custom boxes. The shipping time depends on the destination country and shipping method. You will be able to check the estimated shipping time in your shopping cart by selecting your country. Normally, standard shipping takes 5-12 working days and express shipping 1-3 working days. Note that to calculate the delivery time you will have to add the preparation time to the shipping time.
How much is the shipping cost and to which countries do we ship?
We ship to Europe, UK, USA, Canada and Australia. Due to custom restrictions, we can't ship to South America, Africa and Asia. The shipping cost depends on the destination country. You will be able to check the cost in the shopping cart by selecting your country. Normally, standard shipping costs around $12.00 and express shipping $24.00.
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Purchase

How can I buy a music box?
If you want to buy a specific melody, use the tune section page to check if your song is available. To buy one of our music boxes, go to the shop and select one of the boxes. Then, select the tune, type of mechanism, size, model and customizations (if they are available). The total price will be automatically updated and the preparation time will be shown below the Add to cart button.
If a music box is marked as Not available, when will it be available again?
We can't guarantee when it will be available again, we can't give an estimated shipping time.
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Prices

How much does a music box cost?
You will be able to check the price of any of our boxes in the main page of our online shop. Once you enter to the selected music box, you can also select the avilable options to customize the box and the price will be automatically updated.
What is the price of a music box with a specific tune?
In the case you want a specific tune, the price will depends on the music box model and the type of mechanism. Go to our tune section page to check if we have the tune you want, and in the case it's there, click in "Buy" to see the price of all boxes that accept this tune.
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Tunes and mechanisms

How can I know if a specific tune can be placed into a music box?
Go to the tunes section page and type the title of the song or the artist. If the title exists, you will be able to listen to the songs, and clicking in the "Buy" buttom, you will see all the boxes where that tune can be placed.
Can I have an own composition in a music box?
Yes, but only in the strip paper music boxes, you can see an example here. You can both buy a strip paper music box by clicking "Strip paper" in the "Type of mechanism" filter that you will see in the shop, or contact us to check if your composition can be done in a music box.
How many types of mechanism can we offer?
There are 3 types of mechanisms:
  • Drum and crank: the mechanism sounds while you crank the mechanism, and it stop sounding when you stop cranking. The length of the musical fragment is around 20 seconds.
  • Drum and wind-up: the mechanism has a key that you can wind-up. It will sound when you open the box and it will stop playing when you close the box. The length of the song is also around 20 seconds but the mechanism plays in a loop as long as it's winded-up.
  • Strip paper: It works inserting a strip paper from the front of the mechanism, and cranking it. The mechanism will play the song while the strip paper is going through it, and it will stop playing when the strip paper ends. The length can be of more than 2 minutes.
What is the length of the mechanisms?
What is the length of the mechanisms?
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Designs and customizations

How much does a custom design music box cost?
How much does a custom design music box cost?
What are the customization options available?
You can customize a music box with text, symbols and images. You can see all the customizable music boxes in the section of Customizable boxes, in the online shop.
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Orders

I didn't receive the resume of my order
If you placed an order more than 24 hours ago and you didn't receive an email with the resume of your order, please contact us here.
How can I know the status of my order?
You will receive in the confirmation email a link where you will be able to check the details of your order.

Shipping

Which is the shipping time?
The shipping time depends on the destination country and shipping method. You will be able to check the estimated shipping time in your shopping cart by selecting your country. Normally, standard shipping takes 5-12 working days and express shipping 1-3 working days. Note that to calculate the delivery time you will have to add the preparation time to the shipping time.
My order is not shipped and the estimated preparation time is overdue.
If the preparation time is overdue, maybe it's some incidence at our workshop. If the preparation time is overdue for more than 5 days, please contact us here.
How can I know the status of my order?
You will receive in the confirmation email a link where you will be able to check the details of your order.
The order has been shipping but I still didn't receive it
You can check the estimated shipping time in the resume of your order sent by email, or in the link you will see in that email. If the estimated shipping or delivery time is overdue, you can contact us here.

Do you need further information?

Due to custom restrictions, we can't ship to: South America, Africa and Asia.

We only ship to Europe, UK, USA, Canada and Australia.

In the case you are in Europe, UK, USA, Canada or Australia, contact us through this contact form.

In the case you have placed a order recently and it's still not shipped but you received the confirmation email with the resume of your purchase, we will ship it as soon as possible within the given preparation time. To check the status of the order, click on the link in the confirmation email.

In the case your question is not related with any of the previous questions, contact us through this contact form.

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