Purchases on this website are made as a guest, with no need to register. All orders are processed exclusively through the website. Once the order is placed, the customer receives a confirmation email with the purchase details.
The following payment methods are accepted: credit/debit card, PayPal, Bizum (available only in Spain), and bank transfer (available only within the European Union). Payment is processed through Stripe and PayPal for secure transactions.
The manufacturing time depends on the type of box, the selected melody, and the level of customization. For standard products, it usually ranges from 1 to 4 business days. The exact time is always indicated on the product page.
Shipping destinations are listed in the 'Where we ship' section of the website. In Spain, orders are shipped via Correos or Nacex. International orders are handled by FedEx or the national postal service of the destination country (for standard shipments).
Estimated delivery times:
- Spain: 1 to 3 business days.
- International (FedEx): 1 to 5 business days.
- International standard: 5 to 30 business days (subject to customs or external delays).
All orders include a tracking number.
All prices displayed on the website include VAT. Invoices are issued upon request. Prices are subject to change without prior notice.
Order cancellations or modifications are only possible if the order has not yet been shipped or personalized. To request changes, the customer must contact us as soon as possible via the contact form.